Clerk – Good morning. Can I help you?        
Passenger – Good morning, I’d like a ticket for a train to Glasgow.        
Clerk – Which train?        
Passenger – The one leaving at 5.30.
Clerk – Single or return ticket?
Passenger – Single ticket, please.
Clerk – Would you like first or second class?
Passenger – Second class, please. Is it possible to have a seat near the window?
Clerk – Sure.
Passenger – Is it a direct train?
Clerk – Yes.
Passenger – When does it arrive to Glasgo?
Clerk – It arrives 11.45.
Passenger – Is there a dining car on this train?
Clerk – Yes, there is.
Passenger – And could you tell me which platform does this train leave from?
Clerk – Platform six. You have everything written on the ticket. Look: arrival and departure time, coach and seat number, the date… Everything is written here.
Passenger – Thank you very much. How much is it?
Clerk – It is ₤10.40.
Passenger – Here you are.
Clerk – Thank you.